On-line Help

Step-by-step Instructions (Click on a link to go directly to that section)


Changing Your Password
Changing Branches
Looking Up Alternate Parts
Ordering Parts (when part number is known)
Placing a Back Order
Reviewing & Completing an order
Reviewing Previous Orders
Saving a Stock Order List
Using the Parts Catalog
Using a Saved Stock Order List

Changing Your Password

1.     The first time you sign on you will be prompted to change your password as part of the registration process.  Changing the password is optional.  You will also be prompted to enter a security question.

2.     Type in your new password

a.    Passwords are case sensitive.  User ID’s will be forced to be upper case. This means that a password initially entered in lowercase letters will always have to be entered exactly the same way.

b.    Type your new password again to verify it.

3.     You may change your password at any time. Click on the "Change Password" link on the bottom of the web page, type in and confirm your new password.  Click ‘Submit’ to save your changes.

4.     Next time you log in, should you forget the password, click on the link “Forgot your password” on the home page.  At the prompt, enter the email address that was used during the registration process.  Next, answer the security question established during registration. Your password will then be emailed to you.  If you are unable to retrieve your password, contact your warehouse.

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Changing Branches

1.    Next to the part number line item is a drop down box that contains parts availability in the various branch locations.  Click on the arrow to expand the pull down menu and view availability in other branches.

2.    Click on the branch from which you wish to order the part. Note: You may use multiple branches within an order, each with its own delivery method.

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Looking Up Alternate Parts

1.    On parts where an alternate (substitution) exists, a link above the initial part will allow you to display the alternate part.

2.    To view details on the alternate parts, click on "Alternates exist for this part."

3.    A window will open displaying the part number, part description branch, price & availability.

4.    You may click the part number to select an alternate part and place it on the order.

5.    The screen will take a moment to refresh itself, than it will return you to the previous menu displaying the alternate part that you selected.

6.    From here, simply go through the regular Ordering Parts (when part number is known) or Using the Parts Catalog process.

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Ordering Parts  (when part number is known)

1.    Click on the "ORDER PARTS" button to the left side of the menu.

2.    Enter a quantity in the quantity column on the first line for the first part number.

3.    Tab to second box and enter part number (without the manufacturer’s prefix) - If it is a non-unique part number (used by more than one manufacturer), you will be given a list of manufacturers to choose from. A pull down menu will allow you to select a different manufacturer, simply by clicking on the name of that manufacturer.

4.     Repeat as many times as necessary until you have entered all of the part numbers you would like to look up.

5.     When finished entering all part numbers, click on the "Price/Availability" button

a.    After the price/availability is checked, 10 more blank lines will be added to your order.

6.     At this point you can modify your order by Changing Branches, changing quantities, or Looking Up Alternate Parts, etc.

7.     A column at the left with checkmarks by each part indicates that the part has been added to the order. If you wish to remove certain parts from the order, uncheck the box by clicking the box.

8.    Click "add to order" when done. A listing of the ordered parts will appear in red at the top of the window.  For instructions on how to finish your order see Reviewing & Completing an order. The order will not be submitted until this step is completed.

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Placing a Back Order

1.   If the available quantity for a desired part is zero, there are two options…

1.   Check another branch for availability

At the right of the part’s line, click the arrow to view the drop down menu which lists the branches that carry the selected part. It will display the available quantity for each of these branches. Click on the branch that has the part available.

Note: You may use multiple branches within an order, each with their own delivery method.

2.   Back Order the Part (this option may or may not be available depending on your arrangements with your distributor)

If available, when the distributor receives the back-ordered part, it will be delivered to you according to your delivery selection.

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Reviewing & Completing an Order

1.   After you have "added to order" all of the parts you wish to include, click on "Review/Complete" in the top right of the screen.

2.   If you wish to change a quantity, just type over the existing quantity. You must click on the “recalculate” button after you changed quantities.

3.   If you wish to delete a line, click on the “remove” link at the left of that line item to remove it.  The screen will automatically refresh, and the line will be removed. The text at the top of this portion of the screen will read "part x deleted from order".

4.   If you decide to delete an entire order, click on the "Delete Order" button toward the bottom of the screen.

5.   If you desire to add a line, the options on the left bar are still available. Just click on "Order Parts" or "Parts Catalog" to add to your order.

6.   Verify or change the delivery method by using the pull down menu which exists under the last part number. Select the appropriate delivery method. If you have ordered from more than one branch, you’ll need to select the appropriate delivery method for each branch.

7.   Type in a Purchase Order number for your tracking purposes. The purchase order number may consist of letters and numbers. This may be a required field for certain customers – as predetermined by your warehouse distributor.

8.   Click on "Place Order".

9.   You will receive an Order Confirmation.

10. If you have a printer attached to your computer and you prefer to print the Order Confirmation, click the “Printer Friendly Version” on the right side of the screen.  Another window will appear with the order. Click on the “Print” button on the right. This will print a copy of the order.

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Reviewing Previous Orders

1.     Click on the "Order History" button on the left menu bar.

2.     Select the type of order status you would like to search by clicking "View All." There are three different types of orders you can search.

1.     Open Orders

a.    To view open orders, select "Open Orders" from the order pull down menu.

b.    Click on the "View All" button.

c.    To view detailed information about the order, click on the desired order number. This will take you to the order details which display next to the order listing.

d.    To view another order, click on the order number.

e.    While in the "Order History Details" screen, you may wish to copy that order into your current order, click on the "Copy Into Order" button.

f.     To return to the "Order History" screen, select "Order History" on the left side of the screen.

2.     Invoiced Orders (Note:  Depending on your distributors computer, you may be limited to viewing only open orders)

a.    To view invoiced orders, select "Invoiced Orders."

b.    To view all the invoiced orders, click on the "View All" button.

c.    To narrow your search to a specific Order number, enter the branch number in the Branch # field; then enter the order number in the Order # field. Click on the "Search" button to view the results.

d.    To narrow search to a specific invoice number, enter the branch number in the Branch # field; then enter the invoice number in the Invoice # field. Click on the "Search" button to view the results.

e.    To narrow search by purchase order, enter the purchase order number in the Purchase Order field. Click on the "Search" button to view the results.

f.     To view Order History Detail, click on the Order #.

g.    While on the "Order History Details" screen, you may wish to copy that order into your current order, click on the "Copy Into Order" button.

h.    To clear fields and create a new search, enter a new order number or click on “View All” button”.

3.     Credits

a.    To view invoiced returns, select “Credits”.

b.    To view all the Credits, click on the "View All" button.

c.    To narrow search to a specific Order number, enter the branch number in the Branch # field; then enter the order number in the Order # field. Click on the "Search" button to view the results.

d.    To narrow search to a specific invoice number, enter the branch number in the Branch # field; then enter the invoice number in the Invoice # field. Click on the "Search" button to view the results.

e.    To narrow search by purchase order, enter the purchase order number in the Purchase Order field. Click on the "Search" button to view the results.

f.     To view Order History Detail, click on the Order #.

g.    To view another order, click on the enter a new order number or click on “View All” button”.

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Saving a Stock Order List

1.      Create a stock order you would like to save for re-use or future reference. For step-by-step instructions on creating an order see Ordering Parts (when part number is known) or Using the Parts Catalog

2.      Click "Review/Complete"

3.      From here you have two options…

1.   Create a new stock list

a.      Click in the box next to "New Saved Order"

b.      Type in the name you want to use (e.g., Weekly Stock List)

c.      Click "Save Order"

d.      To place the order that you just saved, you will need to click the “Saved orders” button on the top of the window.  Select the saved order and click “Add to order”.  Click the “Review and complete” button and click “place order”.

2.   Add this order to an existing stock list

a.      Next to "Use an Existing Saved Order” click on the arrow to view the pull down menu

b.      Click on the list to which you would like the order added

c.      Click on the "Update Existing Order" button

d.      To place the order that you just saved, click "Update Existing Order”.

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Using the Parts Catalog

1.     Click on the "PARTS CATALOG" button on the left side menu.

a.    Select the year of the car and click.

b.    Select the make of the car and click.

c.    Select the model of the car and click.

d.    Select the engine type of car (if applicable) and click.

2.     There are three choices you need to make for parts look-up on the pull down menu.

1.     Select the “Parts Category” (i.e.spark plugs).

2.    Search by provided Sub-Groups

a.    Select either parts group or labor group (if available) and then select an available sub group.

b.    And search by Part Types.

3.    Search by Part Types

a.    Select a part type.  To select multiple part types, press your control (CTRL) button while you click on each part type.  Then Press “DISPLAY PARTS”  Alternatively, you can click on “Select All” to choose all Part types.

b.    Enter the quantity you’d like to order in the quantity box on the part’s bar.

c.    You have the option to change branches, and may use multiple branches within an order.

d.    If a "next page" button appears at the bottom of the page that means there are more pages of parts to choose from.

e.    Click “add” to order when you have entered quantities for the parts you need.

f.     Click on Review/Complete to complete the order.

g.    If you wish to order parts for a different car, click on the “Change Vehicle” button at the top of the window to enter new vehicle information.”

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Using a Saved Stock Order List

1.     Click on "Saved Orders" on the left menu bar.

a.    A list of saved orders will be displayed.

2.     Click on the name of the saved order you’d like to copy into your order

a.    This will display all of the line items in this stock list.

b.    If there are any items on this list that you do not wish to include in your order, simply click on the box to the left of that item to remove the check mark.

3.     Click "Copy Into Order"

a.    This will put you in the "Order Parts" screen . From here you can change the quantities, delete lines, look up price & availability and add to order.

4.     To modify the quantities simply click the change the order quantity.

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